Technical Support & Product Support

Technical Support

Telephone Technical Support
Our authorized, trained Support Representatives provide assistance by telephone, email or PC Assist on such topics as product operation, system re-installation, alternative system set-ups and system troubleshooting. This service is offered at Service level tiers with contracted number of support events.
Field Engineering Support
Engineering assistance is available to the customer in such areas as system design, installation, check-out, start up and troubleshooting. At the customer's request, a CMI Fleet Management Field Engineer can provide on-site supervision of a system installation and verify its correct operation.

Product Support, Maintenance, Training & Warranty Plans

CMI Fleet Management offers a variety of Support, Maintenance, Training and Warranty programs. There are maintenance options and service solutions to meet the needs of your business. Our support expertise covers the entire CMI product line and extends to non-CMI electronic products and peripherals.

Service Options

The CMI Service Center provides various service options:
  • Extended Warranty – Annual (Maintenance program purchased with product)
  • Maintenance - Annual (five day in-house turnaround).
  • Incident Maintenance (five day in-house turnaround).
  • Time & Material - Three options (two, five and ten day turnaround).
Since each customer has unique requirements that apply to their installations and equipment, we encourage you to call the CMI Fleet Management Sales Office toll free at: 1-800-722-6654 or 860-253-4210 for additional information, or you can email us at sales@cmifleet.com, or fill out an online request

Contact Us
You may contact us as:
By post: Control Module Inc., 89 Phoenix Ave., Enfield, Connecticut 06082
By email: webmaster@controlmod.com;
By phone: 860-745-2433