RMA Policy.
Return Material Authorization (RMA) Procedure: The CMI Service Center assigns an RMA number for all products returned for service. If you have a product that requires service, please contact the CMI Service Center at 1-800-527-4998 or 860-253-4218.
The CMI Service Center provides various service options:
- Maintenance - Annual (five day in-house turnaround)
- Incident Maintenance. - Flat Fee (five day in-house turnaround)
- Material - Three options (two, five and 10 day turnaround)
The following information is required to process the return:
- Model and serial number of product
- Brief description of problem
- Name and telephone number of technical contact
- Customer's return address
- Customer's billing address
After an RMA# is issued, please return the product to the address below in a shock-proof package to the CMI Service Center. Please ensure the RMA# is clearly marked on the outside of the package and ship to:
CMI Service Center
89 Phoenix Ave
Enfield, CT 06082
Attn: RMA# ____________
Returned products cannot be processed without an RMA number.
