Maintenance Plans.
Control Module offers a wide variety of service solutions and maintenance programs to meet the needs of your business. Our support expertise covers the entire CMI product line and extends to non-CMI electronic products and peripherals.
In addition to these services, CMI offers programs that range from training classes to telephone and on-site support of system installations.
Since each customer has unique requirements that apply to their installations and equipment, we encourage you to call the CMI Service Center toll free at: 1-800-527-4998 or 860-253-4218 for additional information.
Hardware Maintenance Plans.
- Annual Return to Depot:The CMI Service Center will repair or replace any CMI defective part within five working days (in-house). Annual rates include hardware enhancements and one-way prepaid freight.
- Incident Return to Depot: The CMI Service Center will repair any CMI defective part within five to 10 days (in-house) depending on the flat fee or time and material plan chosen. Repairs are warranted for 90 days.
- On-site Support: On-site support is available by request and will be quoted at the time of the service call.
- Software Maintenance Plans: Customers must purchase a support plan at time of placing the order for the software in order to receive support and software updates.
- Vandalism: Product vandalism is on the rise and CMI can offer you insurance to protect against these damages. CMI will repair or replace any damaged part within five working days (in-house). Annual rates include hardware enhancements and one-way prepaid freight.
Support Programs.
- Service Training: CMI provides service training to give customers the knowledge they need to service their system on a modular level.
- Telephone Support: Trained and authorized CMI Support Representatives provide assistance over the telephone on such topics as product operation, system re-installation, alternative system set-ups and system troubleshooting.
- Field Engineering Support: Engineering assistance is available to the customer in such areas as system design, installation, check-out, start up and troubleshooting. At the customer's request, the CMI Field Engineer can provide on-site supervision of a system installation and verify its correct operation.
- Product Exchange: CMI also offers a product exchange program for customers who want to have the peace of mind that their product is always up-and-running. Replacements can arrive at the customer’s site as quickly as 10:30 am the next working day, depending on the maintenance plan chosen.
- Non-CMI Products: The CMI Service Center will repair, recondition and calibrate other OEM products. Repairs are warranted for 90 days from date of service.
Extended Warranty Plans.
CMI recommends that an extended warranty plans is purchased at the time the order is placed, which will save customers time and ownership costs.
Product Exchange.
While there is rarely a need for it, CMI will ship replacement units to the customer's site for any defects. Replacements can arrive at the customer's site as quickly as 10:30 a.m. the next working day, depending on the chosen maintenance plan.
